Support
Phoenix Consultants Group provides technical support for authorized FireFlight customers and users. Use the contact information or support form below to report an issue, request assistance, or ask a question about your FireFlight environment.
Email Support
Phone Support
Support Hours
Monday–Friday
9:00 AM–5:00 PM Eastern Time
Response time:
We typically acknowledge support requests within one business day during regular support hours.
Response time means the time required to acknowledge and begin reviewing a request and is not
a guaranteed resolution time.
Submit a Support Request
Please provide as much detail as possible, including the affected module or workflow, the number of users affected, any error messages, and the business impact of the issue.
Please note:
Do not submit passwords, full payment card numbers, or unnecessary sensitive personal
information through this form.
Critical production issues:
For an issue affecting multiple users or preventing a core business process, submit the
form and then call
609.423.6979
.