Simple Checks to Make Sure Your Metrics Match Reality Every Monday, the meeting starts the same way.A dashboard goes up on the screen. Charts, bars, and colors all look fine. Service levels are green. Backlogs look manageable. Utilization is “on target.”But no one in the room feels calm.🐦‍🔥Supervisors say the phones never stop ringing.🐦‍🔥Finance sees […]