Simple Checks to Make Sure Your Metrics Match Reality Every Monday, the meeting starts the same way.A dashboard goes up on the screen. Charts, bars, and colors all look fine. Service levels are green. Backlogs look manageable. Utilization is “on target.”But no one in the room feels calm.🐦🔥Supervisors say the phones never stop ringing.🐦🔥Finance sees […]
Custom software often gets approved on a mix of frustration and hope. Leaders are tired of workarounds and manual processes, they believe there must be a better way, and they decide to invest. A year later, everyone feels busier and somewhat better organized but when the CFO asks, “What exactly did we get for that […]