Last updated: May 2026 Phoenix Consultants Group | Custom Software ROI Framework for Small and Mid-Sized Businesses You measure ROI on custom software by capturing a baseline before go-live, picking three or four workflows to track, and running structured reviews at 3, 6, and 12 months. The answer is not one number. It is a […]
Simple Checks to Make Sure Your Metrics Match Reality Every Monday, the meeting starts the same way.A dashboard goes up on the screen. Charts, bars, and colors all look fine. Service levels are green. Backlogs look manageable. Utilization is “on target.”But no one in the room feels calm.🐦🔥Supervisors say the phones never stop ringing.🐦🔥Finance sees […]