Legal

This page provides access to the legal, privacy, security, support, and service documents that apply to Phoenix Consultants Group, Inc., the FireFlight Data Systems platform, and the related public websites.

Public website use is governed by the Terms of Use and Privacy Policy. Customer access to FireFlight Data Systems is governed by the applicable Order, Master Software-as-a-Service Agreement, Data Processing Addendum, and related documents.

Privacy Policy

Explains how Phoenix collects, uses, protects, retains, and discloses personal information through its websites, forms, and FireFlight services.

View Privacy Policy

Terms of Use

Governs use of the public Phoenix Consultants Group and FireFlight websites, forms, and website content.

View Terms of Use

Master SaaS Agreement

Sets out the standard contractual terms for customer access to and use of FireFlight Data Systems.

View Master SaaS Agreement

Data Processing Addendum

Describes Phoenix’s obligations when processing Personal Data on behalf of FireFlight customers.

View Data Processing Addendum

Subprocessor List

Identifies third parties authorized to process limited information in connection with the FireFlight services.

View Subprocessor List

Security Overview

Summarizes Phoenix’s administrative, physical, and technical safeguards for Customer Data.

View Security Overview

Service Level Agreement

Describes service availability, exclusions, maintenance, and remedies for chronic availability failures.

View Service Level Agreement

Support Policy

Explains support scope, request handling, issue priorities, customer responsibilities, and custom work.

View Support Policy

Contact

Questions about these documents may be sent to in**@************ts.com.

Phoenix Consultants Group, Inc.
9 Wilson Drive
Northfield, New Jersey 08225