The meeting ran long, the decision had to happen before 3 p.m., and the manager was on the road. So someone sent a WhatsApp. He replied with a thumbs up. The purchase went through.Three months later, the auditor asked who authorized that vendor payment.Nobody could find the thumbs up.If your business moves decisions through email […]
Digital Transformation and Operations Operations & Process Improvement Project Management Software Projects
There’s a moment in many troubled software projects when someone finally says it:“Let’s just get it live. We’ll fix it later.”Sometimes it’s said in a meeting. Sometimes on a rushed call. Sometimes no one says it out loud, but everyone is thinking it. People are tired of debating edge cases and strange workflows, so they […]