Residential Care Medical Scheduling Software for Senior Care Facilities
Individual medical records management. Scheduling for onsite and offsite appointments. Medication tracking. Nurse station monitoring. Mental health visits. HIPAA security access. Scanned records. Hard forms repository. Ambulance and transport scheduling. Nurse, doctor, and social worker scheduling. Special dietary requirements.
.NET Visual Basic, SQL Server, Internet Information Services (IIS).
800+ employees, 400+ residents, 1,000+ vendors and contractors.
Healthcare / residential care.
❓ What problem did this project solve?
A residential care facility spanning more than a dozen floors in New York City was coordinating medical, dental, mental health, and eye care services for hundreds of elderly residents across hundreds of staff, outside doctors, vendors, and contractors. The scheduling complexity alone was substantial: onsite appointments, offsite medical visits, ambulance and transport logistics, and the dietary and medication requirements of each individual resident all had to be tracked and coordinated continuously.
The existing system could not handle that coordination at scale. Records were managed in disconnected systems, forms were cumbersome, and the chain of custody on medical records had gaps that created both operational and compliance risk. For a facility operating 24 hours a day, 7 days a week with no tolerance for downtime, the consequences of a missed appointment, a medication error, or a lost record were serious. The system needed to serve every category of user, from internal nursing staff to outside contractors, with HIPAA-compliant security throughout.
🛠️ What PCG built
PCG built the medical scheduling platform in .NET Visual Basic with SQL Server, designed from the ground up for the operational scale and regulatory requirements of this facility. The system provided multiple interfaces tailored to each user type: nursing staff, physicians, social workers, outside vendors, and administrators each accessed the system through a view built for their specific workflows.
Individual medical records covered the full picture for each resident: medical history, current conditions and regimens, scheduled visits, medication tracking, dietary requirements, and scanned document storage with a complete chain of custody. Scheduling covered every category of appointment and service, from internal nurse and doctor rounds to offsite specialist visits, ambulance transport coordination, and mental health sessions.
The safeguards built into the system eliminated the cumbersome paper forms that had been generating lost records and coordination gaps. HIPAA security access controls were implemented throughout, with permissions structured by role so that each category of user could access exactly what their work required and nothing beyond that. The facility reported significant improvements in care coordination and process clarity after deployment.
🔍 Technology used
PCG founded 1995. All project details drawn from PCG's internal documentation. Client identity withheld at client request.
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